Returns Information
Vass Textile Group offers a limited warranty against defects in materials and workmanship. Our warranty is only valid on items purchased through an authorized Vass dealer to the original purchaser. Limited Warranty means that your garment will be free of manufacturer defects for the practical life span of the product. It does not mean the Vass garment will last your lifetime. Lifetime of a product is determined by the amount and type of use plus care of the garment. All garments eventually show signs of wear, and wear-and-tear is not covered under Vass Textile Group warranty. This warranty applies to all Vass branded products.
If your product covered by this warranty fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified items and workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colours and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.
Initiating a Warranty Claim
- Wash the garment. All garments must be cleaned before return, or they will be refused and returned to the sender at sender’s expense (we as a company have to abide to this as a ‘health and safety’ requirement for our staff).
- Return to the original Vass dealer. As the manufacturer we can only accept returns and be led by our customers, who are the retailers, with regards to returns. Vass cannot accept returns from end-users - only in certain circumstances where it is not possible to return to the retailer can we accept a return from an end-user, details of how in next step.
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If you cannot return to the retailer, email Customer Service: mail@vass-uk.com
- Valid receipt including date of purchase
- Photo of the faulty garment, showing the faulty area
- Brief description of the fault
- Style number (located on the inside label)
- Where the garment was purchased
- Your shipping address and telephone number
A member of our Returns department will respond promptly upon receipt of your email.
- Returns Department Run Tests: Once the items have been recieved by Vass, our returns department will run a series of tests to determine whether or not a manufacturing fault can be found. If so, they will then advise on if a repair is possible and if not a replacement will be issued and supplied back to the retailer.
Example issues Covered
Example issues covered under warranty include manufacturer’s defects with:
- Zippers
- Buttons, snaps and clasps
- Seams
Example issues Not Covered
Examples issues not covered under warranty include but are not limited to:
- Normal wear and tear
- Misuse of garment or improper care
- Accidents resulting in rips, tears, burns and stains
- Fabric fading naturally over time
- Natural breakdown of materials/laminations with age
- Incorrect laundering